Returns + Shipping Policies
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it with shrink wrap intact. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Puzzles or games that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at firstname.lastname@example.org and we will provide you with information about where to ship it.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Ordinary Habit offers the following shipping options:
UPS and USPS. Please note expedited shipping options are not inclusive of processing times.
Within the Continental United States, Alaska, Hawaii and other U.S. territories:
- Ground shipping: Charged at standard carrier rates
- Expedited orders: Two-day shipping (not inclusive of processing times at warehouse) at standard carrier rates
- P.O. boxes and most military addresses: Ground shipping only
Please contact us for shipping rates via email for current shipping rates at email@example.com.
CUSTOMS, DUTIES AND TAXES
Ordinary Habit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please make yourself aware of what charges might be incurred, before placing your order. We do not collect these beforehand, and can’t give you an estimate of cost, because it varies widely from country to country.
Every effort will be made to process and ship your order within 2-3 business days of receipt, unless otherwise specified. If you require your order sooner, please reach out to firstname.lastname@example.org.
LOST OR STOLEN PACKAGES
Ordinary Habit cannot replace lost or stolen packages. Please reach out directly to the shipping provider for missing or stolen packages.
If you opted to add Route Package Protect to your order, claims for packages marked “delivered" must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 for international) and within 30 days from the last checkpoint.
For bulk orders additional shipping fees may apply and will be billed separately before shipment is released.