Frequently Asked Questions
Our puzzles are designed in the USA and manufactured in Poland by a team of skilled craftsmen with decades of experience.
We’re always looking for artists who make us think, and whose work would be particularly interesting for puzzling. Before anything is chosen, we have a dialogue with the artists which gives us a sense of the background of each piece that ends up on our products.
Not a chance. We’ve done them from the inside out and the outside in.
Our puzzles are for anyone over the age of 4 and up to 110. If you’re older than 110 and want to do one of our puzzles, we want to hear from you! Please note that children under the age of 3 should not play with our products, as they present a choking hazard.
We all ask that question. Please let us know if you find the answer. firstname.lastname@example.org
All major credit cards, PayPal and Apple Pay.
Please follow the link to view your order once you receive an email confirmation that your order has shipped. Tracking numbers are typically available within 2-3 days of receiving your order.
We’re sorry to hear that! Email us at email@example.com and we’ll do what we can to work it out.
Shipping + Returns
You can find our return policy here.
Depends on where you are! We ship within 2 days and depending on the service you chose at checkout the package will be to you as soon as possible.
Currently we are only shipping to Canada and USA. We hope to offer international shipping soon!
CUSTOMS, DUTIES AND TAXES: Ordinary Habit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please make yourself aware of what charges might be incurred, before placing your order. We do not collect these beforehand, and can’t give you an estimate of cost, because it varies widely from country to country.
The shipping process is not always kind. If your order arrives damaged, just email your order number and a photo to firstname.lastname@example.org within 48 hours of receiving the delivery. We’ll be happy to replace your order or issue a credit.
We offer limited wholesale partners. For more information please email us at email@example.com and we’d be happy to to speak with you.
You can also view our wholesale items here:
We've also partnered with Faire to allow you to order our products online! In addition to easy ordering, we now offer the following benefits through Faire:
• Net 60 terms on all orders for brick & mortar stores
• Free returns on your first order
• Limited time: $100 of credit and free shipping for our line when you sign up